Here at MyNameNecklace, we strive to make every piece of personalised jewellery as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will work immediately to either refund your purchase or offer an exchange. To get in touch with us concerning a return or cancellation, please email us here.

Return Policy

New, unworn items can be returned to MyNameNecklace within 60 days of delivery.Please note that because all our personalised items are one-of-a-kind,those returns will incur a 30 percent restocking fee.

Cancellation Policy

Once your order has been submitted we will immediately begin production on the items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee. This cancellation policy does not apply to solid gold items. For cancellation of solid gold items, please contact us.

MyNameNecklace reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page. If you have any inquiries regarding this or any of our other policies, please contact our customer service representatives.